Shipping & Returns
At Celia Loves, we want your order to arrive safely, beautifully packed and as quickly as possible! Below you'll find everything you need to know about shipping, delivery and returns.
SHIPPING WITHIN AUSTRALIA
Free Shipping: Orders over $120.00 AUD receive free standard shipping.
Standard Shipping: Flat rate of $15.00 AUD.
Express Shipping: Flat rate of $20.00 AUD.
All orders are shipped via third-party courier networks or Australia Post, depending on your location and delivery type.
INTERNATIONAL SHIPPING
We love our international besties! We ship worldwide wherever possible, however, please note that there may be some destinations we're unable to delivery to due to external factors outside our control (such as carrier restrictions, customs regulations, or global shipping disruptions).
To find out if we can ship to your country and receive an accurate quote, please email social@celialoves.com.au before placing your order.
ORDER PROCESSING TIMES
- Orders are generally processed within 3-7 business days (Monday-Friday, excluding public holidays).
- During peak periods such as Christmas or sale periods, please allow a little extra time for order processing.
- Express orders are prioritised and processed within 3 business days.
You'll receive an email with your tracking details as soon as your order has been dispatched from our warehouse.
PRE-ORDER ITEMS
Products available for pre-order will clearly display an estimated shipping date on the product page. If your order includes both in-stock and pre-order items, your entire order will be shipped together once all items are in-stock. If you'd like your in-stock items sooner, we recommend placing separate orders as we are unable to split shipments.
DELIVERY TIMEFRAMES & DELAYS
Delivery times are estimated from the date of dispatch, not the date your order is placed.
- Please allow up to 7 business days for standard delivery within Australia (may be longer for interstate or regional areas).
- Express shipping does not guarantee next-day delivery, as it depends on courier capacity and delivery location.
We partner with third-party courier services, which means once your parcel leaves our warehouse, it's in their hands. While we do everything we can to support timely delivery, we unfortunately have no control over courier operations, delays or delivery systems.
We do not guarantee delivery be specific dates or for special occasions, so please allow plenty of time for your order to arrive. If you need some Celia Loves scents in a hurry, email social@celialoves.com.au and we can help you find your nearest stockist!
You'll receive a tracking email (via Shippit) with your courier details, estimated arrival and any delay updates.
Orders sent to PO Boxes, Parcel Lockers or via Express Post are shipped with Australia Post.
IF YOUR ORDER HASN'T ARRIVED
- Check your inbox (and junk/spam folder!) for your tracking email.
- Confirm your shipping address is correct - Celia Loves is not responsible for parcels delayed or lost due to incorrect address provided.
- If your parcel is returned to our warehouse due to non-collection, reshipping fees will apply, even if your original order qualified for free shipping.
Once an order has been shipped, we cannot take responsibility for lost parcels caused by courier handling.
FAULTY OR DAMAGED PRODUCTS
We take great care in packing your order to ensure it arrives in perfect condition, but unfortunately things can happen in transit.
If your order arrives damaged or faulty, please email social@celialoves.com.au within 3 days of delivery with:
- A description of the issue
- Photographic evidence of the damage/fault
Once inspected, we'll replace your item or issue a refund (processed within 7 days of receiving your return). You may need to cover return postage unless the issue is our error.
CHANGE OF MIND OR SCENT EXCHANGES
We totally get it - sometimes a scent just isn't the one. While we don't offer refunds for a change of mind, we're happy to help you find a fragrance you love instead.
To request an exchange:
- Email social@celialoves.com.au with your order number and the scent you'd like instead (our team can help you choose a new favourite!).
- Return your original order in unused, resalable condition at your own expense.
- Once we receive and inspect the return, we'll send out your new scent.
Please note:
- Exchanges are available on full-priced items only within 14 days of purchase.
- Sale items and used products cannot be exchanged.
- Standard shipping costs apply for the replacement item, even if your original order qualified for free shipping.
CUSTOMER SERVICE
We know waiting for updates can be frustrating (we've been there too!).
To help our small team respond quickly, please send only one message per issue across email, social, or other channels. Each message is reviewed individually be our team, and multiple messages can slow down our ability to assist promptly.
We truly appreciate your patience and understanding while we liaise with third-party couriers to locate or resolve any delivery issue.
WAREHOUSE CLOSURE
Our warehouse will be closed for the holidays between Friday 19th December 2025 and Monday 5th January 2026.
From 6-19 January 2026, we'll be operating with a skeleton crew, so please allow extra processing time for online orders.
During this period, our emails/phone/social media channels will not be monitored daily, and dispatch times for orders placed will be delayed.
NEED HELP?
Reach out to social@celialoves.com.au - we're always happy to help. 💌