Shipping & Returns Policy

At Celia Loves, we want your order to arrive safely, beautifully packed and as quickly as possible! Below you'll find everything you need to know about shipping, delivery and returns.

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Shipping Within Australia

Free Shipping: Orders over $150.00 AUD receive free standard shipping.

Standard Shipping: Flat rate of $20.00 AUD.

Express Shipping: Flat rate of $25.00 AUD.

All orders are shipped via third-party courier networks or Australia Post, depending on your location and delivery type.

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International Shipping

We love our international besties! We ship worldwide wherever possible, however, please note that there may be some destinations we're unable to delivery to due to external factors outside our control (such as carrier restrictions, customs regulations, or global shipping disruptions).

To find out if we can ship to your country and receive an accurate quote, please email social@celialoves.com.au before placing your order.

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Order Processing Times

Orders are generally processed within 3-7 business days (Monday-Friday, excluding public holidays).

Please note: Orders placed after 3:00pm (AEST) will begin processing on the next business day.

During peak periods such as Christmas or sale periods, please allow a little extra time for order processing. 

Express orders are prioritised and processed within 3 business days.

You'll receive an email with your tracking details as soon as your order has been dispatched from our warehouse.

Once an order has been processed or dispatched, we're unable to make changes or cancel it. Please double-check your order details before completing checkout.

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Pre-Order Items

Products available for pre-order will clearly display an estimated shipping date on the product page. If your order includes both in-stock and pre-order items, your entire order will be shipped together once all items are in-stock. If you'd like your in-stock items sooner, we recommend placing separate orders as we are unable to split shipments.

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Ddelivery Timeframes & Delays

Delivery times are estimated from the date of dispatch, not the date your order is placed.

Please allow up to 7 business days for standard delivery within Australia (may be longer for interstate or regional areas).

Express shipping prioritises your order in our dispatch queue but does not guarantee next-day delivery. Courier delays, remote locations, or public holidays may affect express timeframes. 

We partner with third-party courier services, which means once your parcel leaves our warehouse, it's in their hands. While we do everything we can to support timely delivery, we unfortunately have no control over courier operations, delays or delivery systems.

You'll receive a tracking email (via Shippit) with your courier details, estimated arrival and any delay updates. 

Orders sent to PO Boxes, Parcel Lockers or via Express Post are shipped with Australia Post.

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Ordering For Special Occasions, Events & Gifts

We totally understand that many of our orders are for special moments - birthdays, weddings, celebrations, or 'just because' gifts!

Please keep in mind that all orders are processed within 3-7 business days (Monday-Friday, excluding public holidays). Delivery timeframe begins after dispatch, not from the date of order. 

While we always do our best to dispatch quickly, we do not guarantee dispatch or delivery by specific dates or for special occasions. If you're ordering for a time-sensitive event or need your items in a hurry, please get in touch with our team at social@celialoves.com.au - we can help you locate your closest stockist!

If your event or occasion passes while your order is still within our standard processing and delivery timeframes, we're unable to offer a refund or cancellation.

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If Your Order Hasn't Arrived

1. Check your inbox (and junk/spam folder!) for your tracking email.

2. Confirm your shipping address is correct - Celia Loves is not responsible for parcels delayed or lost due to incorrect address provided. 

3. If your parcel is returned to our warehouse due to non-collection, reshipping fees will apply, even if your original order qualified for free shipping.

Once an order has been shipped, we cannot take responsibility for lost parcels caused by courier handling.

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Faulty or Damaged Products

We take great care in packing your order to ensure it arrives in perfect condition, but unfortunately things can happen in transit.

If your order arrives damaged or faulty, please email social@celialoves.com.au within 3 days of delivery with: 

- A description of the issue

- Photographic evidence of the damage/fault 

Once inspected, we'll replace your item or issue a refund (processed within 7 days of receiving your return). You may need to cover return postage unless the issue is our error.

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Change of Mind & Scent Exchanges

We totally get it - sometimes a scent just isn't the one. While we don't offer refunds for a change of mind, we're happy to help you find a fragrance you love instead.

To request an exchange: 

1. Email social@celialoves.com.au with your order number and the scent you'd like instead (our team can help you choose a new favourite!). 

2. Return your original order in unused, resalable condition at your own expense. 

3. Once we receive and inspect the return, we'll send out your new scent. 

Please note: 

- Exchanges are available on full-priced items only within 14 days of purchase. 

- Sale items and used products cannot be exchanged.

- Standard shipping costs apply for the replacement item, even if your original order qualified for free shipping. 

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Customer Service

We know waiting for updates can be frustrating (we've been there too!).

To help our small team respond quickly, please send only one message per issue across email, social, or other channels. Each message is reviewed individually by our team, and multiple messages can slow down our ability to assist promptly.

We truly appreciate your patience and understanding while we liaise with third-party couriers to locate or resolve any delivery issue.

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Christmas Order Cut-Offs

We recommend placing your order as early as possible to allow plenty of time for processing and delivery during the busy holiday period.

To give your order the best chance of arriving before Christmas, we recommend placing your order by: 

Standard Shipping: Monday 14 December 2026

Express Shipping: Thursday 17 December 2026

These dates are based on our usual processing times and expected courier volumes. They are not a guarantee of delivery by Christmas, as once your order has left our warehouse, delivery is handled by our third-party courier and Australia Post networks.

Please note that regional and interstate deliveries may require additional time.

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Warehouse Closure

Our warehouse will be closed for the holiday period from Tuesday 23 December 2026, reopening on Tuesday 12 January 2027.

During this time, orders will not be processed or dispatched.

Orders placed during the closure period will begin processing when our warehouse reopens on Tuesday 12 January, in the order they were received. Please allow additional time for processing as our team works through the holiday backlog.

Our team will also be operating with skeleton staff from Tuesday 12 January until Monday 18 January, so customer service response times may be a little longer than usual.

Our email inboxes, social media channels and other customer service channels may not be monitored regularly during this period, and enquiries relating to shipping, orders, returns or exchanges will be responded to as soon as our team is available.

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Need Help?

Reach out to social@celialoves.com.au - we're always happy to help. 💌